Frequently Asked Questions
Yes, we offer COD. COD fee might be applicable.
Please note to raise return or exchange within 24 hours of the delivery time by reaching us over mail or WhatsApp +91-9925000654 and reverse pickup fee might be applicable in some cases. Kindly go through our return & exchange page for more information.
If there are any manufacturing defects then there no charges for the same. To claim that we need a parcel unpacking video and few photos and reverse pickup charges might be applicable in few cases and if a pickup service is not available or offered, customers are responsible for shipping the item back to our address at their own expense.
The order usually takes 1-7 working days to reach all the majority pincode, however for some pin codes it might take few more days. If your product has any customization like stitching or altering then please give us 2-5 days extra for that. In case of delay please get in touch with us on Whatsapp: +91 9925000654
In case the order does not get delivered within 15 working days, you can write to us on Whatsapp :+91 9925000654. We will do our best to get it delivered at the earliest.
We offer Free shipping on orders above INR 999.
Yes we ship worldwide to all countries majority. Kindly reach us on WhatsApp us at +91 9925000654 or mail us on care@graciousyou.com to place you order.
While we do our best to accurately display the colors and details of each product, please be aware that colors may vary slightly due to monitor settings or lighting. These minor differences are not grounds for return or exchange. Gracious You believes that every customer placing an order is absolutely aware of these minor variations that may occur with
respect to the actual color of the outfit received.
Items with delicate embellishments (e.g., beads, sequins, or mirrors) may occasionally experience some minor issues during transit. While we package each item with care, some embellishments might come loose. Unfortunately, we are unable to assist with returns or exchanges for these situations. Even with perfect handling, care and packaging this cannot be completely avoided.
Orders once placed cannot be cancelled back. However it can be changed is some cases kindly reach us on WhatsApp +91 9925000654
We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email/WhatsApp us few photographs and parcel opening video of the damaged / defective product on: Whatsapp:+91 9925000654. Incase you fail to intimate about the same in mentioned time, request will not be processed.
We try our best to deliver the right products within time, however, in a few rare cases if you receive a different/wrong product. We should be notified strictly within 24 hours of delivery time. Also, we request you to email and WhatsApp us few photographs and parcel opening video of the defective product on WhatsApp :+91 9925000654
Please get us in touch via Whatsapp : +91 9925000654. Our team will check and let you know.
While placing your order you will find an option for the SIZE CHART on the product page which includes information on sizes and fit. You may click on the same and find your perfect size. However some outfits size can vary a bit. For any kind of customisation or more reach out to us personally at WhatsApp: +91 9925000654
In most cases, the payment gets automatically credited back to you account within 2-3 business days. In case it does not, mail us the details of your transaction at Whatsapp: +91 9925000654. We will verify and get back to you at the earliest.