Frequently Asked Questions
Yes, we offer COD. there will be shipping charges applicable in that.
Please note we offer only exchange request which needs to be raised within 48 hours of the delivery date. Reverse pickup will be done in 2-3 working days by our courier partner. Once we receive the product, we would get in touch with you to confirm your request.In addition, all products must be unused or unwashed or undamaged and must be returned with the original packing and tags when we receive them. Items without tags will not be accepted.
No If there is any manufacturing defects then there is no charges for exchange. However for exchange request we need a parcel unpacking video and few photos.
The order usually takes 1-7 working days to reach all the majority pincode, however for some pin codes it might take few more days. If your product has any customization like stitching or altering then please give us 2-5 days extra for that. In case of delay please get in touch with us on whatsapp: +91 6353917363
In case the order does not get delivered within 15 working days, you can write to us at Whatsapp :+91 6353917363We will do our best to get it delivered at the earliest.
We offer Free shipping on orders above 1999 INR. However, if the order value is below 1999. We offer a nominal fee of 80 INR to compensate courier partner fairly.
Yes we ship worldwide to all countries majority. If your country is not showing in the list. You may write to us at care@graciousyou.com or WhatsApp us at +916353917363
The apparel description on the website contains details and product
specifications which are approximate values, closest to reality. While
we strive to be accurate in showcasing colors there still may be minor
variations because of the light and settings during photography and also
the color settings and properties of various monitors. Other details
like weight, work details, and size may vary slightly as well. Hence the
customer should keep in mind the slight variation when placing the
order online. Gracious You believes that every customer placing an order
is absolutely aware of these minor variations that may occur with
respect to the actual color of the outfit received. Strictly no Exchange
or Return for this.
Apparel consisting of embellishments like beads and sequences usually
has the tendency to come off. Even with perfect handling, care and
packaging this cannot be completely avoided. During physical transit,
some of them may come loose, hence if you see such situations arise when
you unpack or wear your attire, do not worry as it is a common issue.
Orders once placed cannot be cancelled back.
In case of exchange, visit the return section on the website or click here to raise a return request for your order. You need to pack the product back in its original packing (with tags) and handover the packet to our courier person. As soon as we have it back in our warehouse, we will verify and issue a refund on the same account details used while making payment. In addition, order placed from SALE section any given at special prices which includes free or discounted products are not eligible for returns/exchanges.
We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email/WhatsApp us few photographs and parcel opening video of the damaged / defective product on: Whatsapp:+916353917363 Incase you fail to intimate about the same in mentioned time, exchange request will not be processed.
We try our best to deliver the right products within time, however, in a few rare cases if you receive a different/wrong product. We should be notified within 24 hours of delivery. Also, we request you to email and WhatsApp us few photographs and parcel opening video of the defective product on:Whatsapp :+916353917363. Incase you fail to intimate about the same in , exchange will not be processed.
For exchange, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the request for exchange will be initiated within 3 days. Once the product is dispatched, it will take 7-14 working days to reach you. For further assistance please get us in touch via Whatsapp : +91 6353917363
We offer only exchange service for any kind of defects. Since we offer customization and work on make to order. It's difficult to offer return.
While placing your order you will find an option for the SIZE CHART on the product page which includes detailed information on sizes and fit. You may click on the same and find your perfect size. For any kind of customisation reach out to us personally at WhatsApp: +91 6353917363
In most cases, the payment gets automatically credited back to you account within 2-3 business days. In case it does not, mail us the details of your transaction at Whatsapp: +91 6353917363. We will verify and get back to you at the earliest.